Helpful answers before you order, from choosing the right size to tracking your delivery.
Ordering
Which payment methods can I use?
The payment methods available for your order are shown at checkout. Availability can depend on your location.
Can I change or cancel an order?
Email hello@jez-x.store with your order number as soon as possible. Changes depend on whether production or fulfilment has started and cannot be guaranteed.
Delivery
Where can I order from?
Our storefront currently offers the United States and Canada in its country selector. Delivery availability varies by product and address. Enter your destination at checkout to see available shipping options.
How much is shipping?
Available shipping rates are shown at checkout. Review our Shipping Policy before ordering. Orders containing several products may arrive in separate parcels.
How do I track my order?
Use the tracking details in your dispatch email. If you need help, contact us with your order number.
Returns
What is your return policy?
Our published Return & Refund Policy sets out a 14-day return window for eligible unused items in their original condition and packaging. Please read the full policy for conditions and return shipping costs.
How do I report a damaged or incorrect item?
Email us promptly with your order number, a description of the issue and clear photographs. We will advise on the next steps under our refund policy.
Choosing your product
Will the small suitcase fit my airline's cabin allowance?
Compare the dimensions in the product description with your airline's current baggage limits. Cabin allowances differ by airline and route.
How do I choose a laptop sleeve or shoe size?
Compare your laptop's physical dimensions with the sleeve size, rather than relying on screen size alone. For footwear, use the size guide shown on the product page. If a measurement is missing, ask us before ordering.
Are gold designs metallic?
Gold-coloured artwork is printed colour unless a product description explicitly states otherwise.
How should I care for my purchase?
Follow the product description and care label. Care requirements vary by material; do not assume every item is machine washable.
Need a hand?
Contact hello@jez-x.store or use our Contact page. Include the product name or your order number so we can help.